Case Study: Falck Healthcare achieves streamlined healthcare case management with AlfaPeople and Microsoft Dynamics 365 MyCare

Falck Healthcare unifies 250 users on MyCare with AlfaPeople

Falck Healthcare, a major Danish healthcare provider operating over 120 clinics, faced significant challenges due to a complex and varied IT system landscape. This complexity forced employees to switch between many systems to manage client cases, which was inefficient and undesirable. To address this, Falck Healthcare partnered with vendor AlfaPeople to consolidate its systems into a new, single platform called MyCare, built on Microsoft Dynamics 365 CRM.

AlfaPeople implemented the core case management solution for the MyCare platform, which streamlined processes for managing client cases, treatments, and electronic consent. The solution has brought significant gains through the alignment of work processes and economies of scale. It now supports 250 users in Denmark, handles millions of healthcare requests, and provides a stable, secure foundation for future growth and an improved digital customer journey.

Falck Healthcare