Case Study: a national integrated print organization achieves a 10% reduction in support headcount with Alexander Group's pre- and post-sales optimization roadmap

National Integrated Print Organization reduces support headcount by 10% with Alexander Group

A national integrated print organization faced declining revenue from its legacy products and needed to support its new, high-profit offerings more effectively. The challenge was to improve its pre- and post-sales support practices and create a roadmap to optimize resource deployment. The organization engaged the Alexander Group to address this.

The Alexander Group identified process bottlenecks and delivered a three-year optimization roadmap with 17 key recommendations. As a result, the print organization reported a 10% reduction in pre- and post-sales support headcount and initiated the long-term plan for process optimization and revenue growth.