Case Study: Sagicor Financial Corporation achieves continuous claims monitoring and AML compliance with Alessa by Tier1 Financial Solutions

Alessa for Insurance Claims Monitoring

Sagicor Financial Corporation, one of the oldest insurance groups in the Americas, needed a better way to monitor insurance claims and transactions across its operations. Its existing tools could only review about 1% of claims, making it difficult to identify abnormal payments, policy breaches, and potential revenue leakage. To address these challenges, Sagicor turned to Alessa by Tier1 Financial Solutions.

Using Alessa, Sagicor implemented comprehensive claims monitoring across 100% of claims and associated transactions, with automated exception reporting and workflow distribution through a single portal. The solution helped the company identify over-payments, duplicate payments, and control breaches more quickly, while improving compliance and enabling proactive action without adding staff. Sagicor also expanded monitoring to 50 additional controls, further strengthening operations and risk oversight.

Sagicor Financial Corporation

Carol Lawrence

Vice President, Group Insurance Services, Employee Benefits Division