Case Study: National Insurance Board achieves proactive claims monitoring with Alessa by Tier1 Financial Solutions

Alessa for Claims Monitoring

The National Insurance Board (NIB) of the Bahamas administers the country’s social security program and needed a better way to monitor claims and key business controls across its insurance processes. Alessa, by Tier1 Financial Solutions, was evaluated to help NIB improve oversight, detect exceptions earlier, and strengthen operational efficiency.

Tier1 Financial Solutions implemented Alessa (formerly CaseWare Monitor) after a proof of concept showed strong value, with more than 16 controls in the pilot and a projected ROI of over 1,000% in quantifiable savings. The final rollout expanded monitoring to more than 50 controls across registration, eligibility, claims, adjudication, and payment, enabling instant exception alerts, monitoring of 100% of claims, more accurate processing, and better insight into controls and procedures.

National Insurance Board

Algernon Cargill

Director