Case Study: Hennepin County Medical Center achieves rapid, campus-wide emergency notification with Alertus Technologies

Hennepin County Medical Center - Customer Case Study

Hennepin County Medical Center, a large urban Level I trauma center in downtown Minneapolis with more than 6,300 staff and a campus spread across five city blocks, faced critical gaps in emergency communication. Past paging systems proved too slow and unreliable — during the 35W bridge collapse it took roughly 20 minutes to complete notifications and some staff never received the message — so Hennepin County Medical Center selected Alertus Technologies to provide a more comprehensive, rapid alerting solution (including Alertus Desktop Notification).

Alertus Technologies deployed Alertus Desktop Notification along with wall‑mounted Alert Beacons and LED marquees (with USB panic button functionality under evaluation), enabling facility‑wide alerts in seconds, full‑screen desktop messages that are impossible to miss, and logged acknowledgments from staff. The Alertus solution cut delivery time from minutes to seconds, improved on‑site reach to employees, patients and visitors, supported weather and non‑emergency messaging, and set the stage for zone‑specific and organization‑wide rollouts to better target notifications.

Hennepin County Medical Center

Jason Sufka

Security operations supervisor