Case Study: WCAtech achieves 90% alert noise reduction with AlertOps

WCAtech cuts alert noise by 90% with AlertOps

WCAtech, a managed IT services provider, faced a significant challenge with alert noise as their business scaled. They were processing between 40,000 and 60,000 monitoring signals monthly, but an unreliable third-party call service caused routing gaps and manual coordination overhead, putting client SLAs at risk. They needed a native integration with their ConnectWise Manage platform to consolidate on-call control.

To solve this, WCAtech implemented the AlertOps incident management platform. AlertOps automated routing and on-call escalations within ConnectWise, using deduplication and correlation to filter signals. This resulted in a nearly 90% alert noise reduction, surfacing only approximately 4,000 actionable alerts from the 60,000 monthly signals. AlertOps ensured every incident was automatically routed to the correct engineer, improving reliability for their 15-person on-call team.

WCAtech