Case Study: Penumbra eliminates missed physician calls with AlertOps

Penumbra eliminates missed physician calls with AlertOps, reaching zero missed calls

Penumbra, a healthcare and medical devices company, faced the challenge of ensuring time-sensitive physician calls reached the correct on-call specialist without delay. Their manual, distributed process, which relied on individual coordination and multiple points of contact, frequently resulted in missed calls. To solve this, they implemented AlertOps Premium Call Routing.

AlertOps provided a centralized, automated solution with schedule-based routing and automatic escalation. Since deploying AlertOps, Penumbra has eliminated missed calls entirely, ensuring every inbound request reaches a qualified specialist. The solution also provided hospital staff with a single point of contact, removing the need to navigate an internal directory and significantly reducing coordination risk.

Penumbra