Case Study: NISA Investment Advisors improves incident response and alerting with AlertOps

NISA Investment Advisors manages 57K monthly events with AlertOps

NISA Investment Advisors, an investment management firm, faced challenges with its previous alerting tool, which only surfaced issues after they became full-blown incidents and lacked automated routing, leading to missed early warnings and manual coordination. The company sought a solution from AlertOps to improve its incident management process and provide more proactive alerting.

AlertOps implemented a solution that integrated directly with NISA's ServiceNow environment, enabling early alerting and automatic routing based on severity and timing. This provided the team with greater visibility into potential issues before they escalated. The two-way sync with ServiceNow also eliminated manual reconciliation. As a result, NISA improved its metrics and mean time to resolution (MTTR) using AlertOps.

NISA Investment Advisors, LLC