Case Study: Delta Dental of New Jersey cuts false alerts by 50% with AlertOps

Delta Dental of New Jersey cuts false alerts by 50% with AlertOps

Delta Dental of New Jersey faced significant challenges with its on-call operations, including a high volume of false-positive alerts from OpsGenie that disrupted engineers' sleep and caused fatigue. Their existing systems, ConnectWise and OpsGenie, provided limited integration control and required manual phone routing, which led to delayed responses to genuine critical incidents and consumed valuable administrative time.

AlertOps was implemented as a middleware solution to provide precise control over alerts and automate workflows. The vendor's platform utilized custom ConnectWise API roles for intelligent, priority-based filtering and multi-channel routing. As a result, Delta Dental cut false-positive alerts by 50% within the first month and improved P1 response times by 35%, all while achieving a full rollout in under 24 hours.

Delta Dental of New Jersey