Case Study: T2 Biosystems achieves faster response times and maximized lab uptime with AlertMedia

T2 Biosystems Uses AlertMedia to Keep Hospital Labs Humming

T2 Biosystems, a Boston-based biotechnology company that develops FDA-cleared diagnostic instruments for sepsis, faced rising response and resolution times that threatened lab efficiency, patient care, and consumable revenue because hospital labs using their equipment operate 24/7. Prior to AlertMedia, after-hours calls went to voicemail, creating delays, missing details, and time-consuming back-and-forth; to fix this, T2 Biosystems turned to AlertMedia’s 24/7 emergency hotline and mass communication services.

AlertMedia implemented a live, expert 24/7 hotline staffed by trained monitoring specialists following T2’s action plans, plus a multi-channel mass notification system and mobile app with delivery/read receipts and dashboards. The solution enabled immediate, information-rich triage, faster time to resolution, higher instrument uptime, better incident tracking in T2’s CRM, and greater leadership visibility and peace of mind — preserving revenue and brand reputation while improving operational efficiency.

T2 Biosystems

Joshua Newell

Director of Service and Support