Case Study: GSC Logistics improves on-time delivery and reduces operating costs with AlertMedia

GSC Logistics Uses AlertMedia to Improve Service and Reduce Operating Costs

GSC Logistics, an Oakland‑based drayage and deconsolidation provider with a fleet of over 200 drivers, struggled with time‑sensitive communications because dispatch relied on one‑on‑one phone calls and texts. To streamline outreach and improve safety and compliance, GSC Logistics adopted AlertMedia’s emergency communication system, using its multi‑channel, two‑way messaging, audience segmentation, and mobile app.

AlertMedia enabled targeted, multi‑path notifications and dynamic groups so dispatchers can reach drivers instantly via text, email, voice, or app push, receive two‑way responses and photos, and make real‑time operational adjustments (for example, directing trucks to overflow yards). As a result, GSC Logistics achieved faster information flow, improved driver safety, more on‑time deliveries, operational efficiencies and reduced operating costs, while also using AlertMedia for COVID‑19 and compliance communications.

GSC Logistics

Israel Miller

Dispatch Supervisor