Case Study: Greyhound achieves faster emergency communication support with AlertMedia

Greyhound - Customer Case Study

Greyhound used AlertMedia’s emergency communication software and praised the company’s customer success support. Jennifer Saylor, Manager of Customer Operations at Greyhound, said the team had a “fantastic experience” and valued having a go-to contact who understood the company’s goals.

AlertMedia provided dedicated customer success, quick onboarding, data import support, 24/7 assistance, and ongoing coaching. The result was a partnership that Greyhound described as going beyond a typical vendor relationship, and AlertMedia reported an all-time Net Promoter Score of +80 and customer satisfaction of 99%.

Greyhound

Jennifer Saylor

Manager of Customer Operations