Case Study: Franklin Mint Federal Credit Union achieves reliable 24/7 mass notifications with AlertMedia

Franklin Mint FCU Improves Reliability With AlertMedia

Franklin Mint Federal Credit Union needed a reliable mass notification system to reach 375 employees across 40 locations after a prior provider suffered an outage that left half their staff without mobile alerts. To regain confidence in emergency communications, Franklin Mint Federal Credit Union switched to AlertMedia’s emergency communications/mass notification platform.

AlertMedia delivered an intuitive portal and mobile app with multi-channel and two-way messaging, allowing FMFCU to upload all 375 employees within 15 minutes and send timely alerts from a phone or desktop. The platform was used about 10 times last winter for severe weather (avoiding a return to a manual call tree), supports multiple administrators for 24/7 coverage, and will be used to coordinate a core conversion—demonstrating faster delivery, broader reach, and improved operational reliability with AlertMedia.

Franklin Mint Federal Credit Union

John Hargrove

Chief Information Officer and Vice President of IT