Case Study: Carlton Senior Living achieves faster, clearer resident and staff communications with AlertMedia

Carlton Senior Living Improves Resident and Staff Communications With AlertMedia

Carlton Senior Living, a Northern California senior living provider with 11 communities and 3,200 employees, faced challenges in rapidly communicating emergencies, engaging nursing staff, coordinating schedules and keeping families informed. To address the need to reach more than 1,300 people across multiple locations and manage last‑minute staffing changes, Carlton partnered with AlertMedia and adopted its Emergency Communication Software.

AlertMedia deployed a simple, multi‑channel emergency and operations platform that sends on‑demand alerts to staff, residents (including in‑room landlines) and families, plus automates shift‑fill requests and schedule distribution. As a result, Carlton Senior Living shortened resident recovery time through preventative messaging, increased dialogue and family engagement, boosted participation in social events, and streamlined staffing communications — measurable improvements achieved after implementing AlertMedia.

Carlton Senior Living

Tuan Nguyen

Chief Information Officer