Case Study: North Atlantic Snow Services cuts dispatch time from 5 hours to 5 minutes with AlertFind

North Atlantic Snow Services Cuts Dispatch Time From 5 Hours To 5 Minutes With AlertFind

North Atlantic Snow Services, a snow and ice management company in Epping, NH, needed a faster way to mobilize crews for frequent winter storms—calling or texting employees manually took five to six hours and became untenable as the workforce grew to about 150 people. After searching for two-way, response-tracking notification tools, they selected AlertFind to replace their manual dispatch process.

AlertFind was rolled out quickly (training ~5–10 minutes) and used to segment employees by position, start time and geography; the vendor’s platform reduced notification time from about 5 hours to 5 minutes, increased initial response rates from 70% to 90–100% within months, and supports 8–12 alerts weekly to 150 employees. North Atlantic Snow Services also credited AlertFind’s customer success support for configuring groups and workflows, delivering measurable time savings and greater staffing reliability.

North Atlantic Snow

Chris Kiper

Dispatch and Staffing Manager