Case Study: HighMark Health protects 40,000 people through consolidated emergency alerting with AlertFind

Highmark Health, Allegheny Health Network Protect 40,000 People With AlertFind

HighMark Health, an insurance provider based in Pittsburgh working with Allegheny Health Network, faced fragmented emergency communications across seven insurance locations and eight hospitals: segmented ENS instances, manual phone trees, and difficulty reaching clinicians who aren’t at desks. To consolidate and reliably notify a distributed workforce of up to 40,000 people during weather, utility, or active-shooter events, HighMark Health reverted to AlertFind’s emergency notification system (ENS).

AlertFind deployed a centralized ENS with free connectors to employee databases, a single access URL, targeted geo- and group-based alerts, privacy controls for contact data, and dedicated customer-success support. The solution eliminated manual updates, enabled instant, location-specific notifications, increased employee engagement during drills, and instituted semiannual testing with an 80% response requirement—helping AlertFind and HighMark Health improve reach and response for 40,000 covered people.

HighMark Health

Trish Taranto

Senior Business Continuation Analyst, Enterprise Insurance and Business Resiliency