Case Study: Allianz Global Investors achieves business continuity and rapid employee notifications with AlertFind

Allianz Global Investors maintains steady communications in a crisis

Allianz Global Investors faced an urgent crisis when a nearby burst pipe spilled 30,000 gallons of heating oil, triggering an immediate evacuation and disrupting operations for 190 Stamford employees over a three-day period. To execute its disaster recovery and business continuity plan, Allianz Global Investors activated the AlertFind emergency notification system from Aurea Messaging Solutions to manage communications and coordinate response efforts.

Using AlertFind, Allianz assembled its Emergency Management Committee, held on-demand conference calls, sent mass notifications to affected staff, and reassigned call center personnel to a New York office while forwarding support calls to maintain service. AlertFind enabled timely confirmations of message receipt, kept the main 800 number staffed with no client disruption, and helped Allianz manage 190 employees through the shutdown until the office was cleared and reopened at 8:55 am Wednesday.

Allianz Global Investors

Frank Garofalo

Vice President