Case Study: Eswatini Mobile improves network performance and reduces churn with Alepo Digital BSS

Eswatini Mobile Overhauls Network With Digital Transformation From Alepo

Eswatini Mobile, a telecom operator in the Kingdom of Eswatini, was facing frequent network disruptions, connection lags, and rising churn as its subscriber base grew. To address these issues, the company turned to Alepo for a more flexible, stable, on-premise digital BSS and related telecom platforms, including billing, CRM, self-care, and policy control capabilities.

Alepo implemented a remote digital transformation in just 109 days, migrating 235K subscribers with zero downtime to a convergent, microservices-based Digital BSS. The solution improved network performance and customer experience, enabled rapid service creation and better BI-driven targeting, reduced operating expenses, and helped Eswatini Mobile reverse churn while supporting smoother billing and 24/7 operations.

Eswatini Mobile

Genius Sihlongonyane

Chief Information Officer