Case Study: Digicel achieves unified fixed mobile services with Alepo

Digicel - Customer Case Study

Digicel, the Caribbean’s fast-growing GSM provider, wanted to expand into broadband and fixed voice services through WiMAX while maintaining market leadership. With a strict deployment timeline, Digicel needed a convergent prepaid and postpaid solution that could integrate with existing back-office systems across multiple networks and services, so it turned to Alepo for a fixed mobile convergence platform.

Alepo implemented an adjunct back-office solution using services such as AAA, charging and rating, IP address management, self-care, provisioning, activation, and service bundling with GSM plans, integrated with Digicel’s legacy prepaid, postpaid, CRM, inventory, mediation, WiMAX, VoIP, and SMSC systems. The result was a unified platform that simplified operations and enabled bundled GSM, broadband, and VoIP offerings with minimal changes to the core network, helping Digicel meet its timeline in a timely and cost-effective manner while improving customer satisfaction and reducing operational costs.

Digicel