Case Study: NorthGate achieves more efficient property incident management with Alcumus Info Exchange

Using software to reduce ambiguity and provide clarity over property management requests

NorthGate, the UK’s largest commercial vehicle rental provider, faced a high volume of property-related requests across 86 sites, including around 40 tickets a day and 800 a month. The team needed a better way to track, coordinate, and monitor jobs from initial request through to completion, and turned to Alcumus Info Exchange for support.

Alcumus implemented the Info Exchange CAFM module, giving NorthGate a centralized way to capture job details, add photos, documents, emails, purchase orders, and costings, and improve visibility across the business. The result was faster request handling, reduced ambiguity, less time spent managing tickets, and better focus for site managers, with users able to log requests in seconds whether on site or in the office.

NorthGate

Stephanie Bagley

Facilities Supervisor