Case Study: intu Properties improves health and safety management with Alcumus Info Exchange

Alcumus Info Exchange Provides Health & Safety Assurance Backbone For Intu

Intu Properties, a leading UK shopping centre operator, faced significant challenges in managing health and safety incidents across its vast, multi-site portfolio. Their previous call-centre-based consultancy support was inadequate for the volume of daily visitors, making it difficult to gain visibility on trends and ensure legal compliance. To address this, intu turned to the vendor Alcumus and implemented their Info Exchange software.

Alcumus provided a highly customizable, web-based information management system that gave intu total visibility over incidents. The solution automated workflows, centralized previously disparate paper records, and made information instantly accessible. This led to more efficient operations, proactive incident logging by staff, and a significant reduction in RIDDOR-reported accidents, demonstrating a measurable improvement in safety outcomes.

Intu Properties

Brian Boundy

Managing Director