Case Study: Townsville Hospital and Health Service streamlines clinical workflows with Alcidion Smartpage Clinical

Townsville Hospital and Health Service delivers 42,400 pages with 100% delivery using Alcidion

Townsville Hospital and Health Service (THHS) was facing significant challenges with manual clinical task management and communication, leading to excessive phone calls, a lack of visibility into workloads, and doctor fatigue. To address this, they partnered with Alcidion to implement its Smartpage Clinical solution, aiming to streamline workflows and reduce interruptions.

Alcidion's Smartpage provided a structured messaging platform with features like read receipts and task sharing, which improved communication and visibility. The implementation resulted in over 42,400 pages sent for more than 10,100 patients, reducing phone calls and task duplication. This led to improved efficiency, safer patient care, and the expansion of the solution into new wards across the health service.

Townsville Hospital and Health Service (thhs)