Case Study: True Digital Content and Media achieves seamless cross-team issue tracking and clearer release priorities with Alcea Technologies

True Digital Content and Media - Customer Case Study

True Digital Content and Media, a small development team working remotely from Bangkok headquarters on California-based projects, struggled to keep track of open issues across time zones and dispersed teams (QA, Operations, IT). They engaged Alcea Technologies to provide an issue-tracking system to centralize communication and visibility.

Alcea Technologies implemented a customizable tracking tool so all issue discussions live in one place, users see only team-relevant content, and priorities and deferred features are tracked for future releases—eliminating partial email histories and improving cross-site coordination. As a result, True Digital Content and Media gained clear, auditable discussion histories, better-release prioritization, and fewer lost or overlooked issues thanks to Alcea Technologies' solution.