Case Study: The City of Reno achieves easy, cost‑effective task tracking and automated notifications with Alcea Technologies' FIT HelpDesk

The City of Reno - Customer Case Study

The City of Reno, the local government of northern Nevada, had outgrown basic Microsoft SharePoint task lists used on its intranet—SharePoint could not notify assignees or maintain clear task status and history for Council Assignments. To replace that functionality, IT leadership selected Alcea Technologies' FIT HelpDesk as a simpler, browser-based alternative to complex project-management tools.

Alcea Technologies implemented FIT HelpDesk with Active Directory integration, email notifications for assignees, and built-in status/history tracking; the software was up and running in about 30 minutes and, within three weeks, City staff had seven tracks in production with very favorable user feedback. The solution proved cost-effective, avoided client installs, and resolved the City of Reno’s tracking and notification gaps.

The City of Reno