Case Study: Martin Luther King, Jr. Community Hospital achieves frictionless secure access with Alcatraz AI facial recognition

Alcatraz AI Delivers Frictionless Access Control Solution with 3D Facial Recognition to Martin Luther King Hospital in Los Angeles

Martin Luther King, Jr. Community Hospital (MLKCH), a busy Los Angeles healthcare provider, wanted to strengthen access control by adding biometrics to its existing AMAG Technology Symmetry Access Control system. The hospital first focused on securing its security department, where roughly 70 employees needed reliable, frictionless access and better identity verification. Alcatraz was selected as the vendor, with its Alcatraz Rock 3D Facial Authentication Platform considered for the use case.

Alcatraz implemented the Rock for facial authentication, allowing employees to use their face instead of a badge for access while also detecting tailgating. Enrollment was fast and seamless, and MLKCH reported that the system quickly recognized users, passed spoofing tests, and delivered 100% effective performance with no issues. Based on this success, MLKCH planned to add more Alcatraz Rocks to expand coverage into IT spaces and data centers to further support security and HIPAA-related protection.

Martin Luther King, Jr. Community Hospital

Mark Reed

Director of Support Services