Case Study: evo generates $3M in incremental sales with alby's AI shopping assistant

evo generates $3M in incremental sales with alby

evo, a major online outdoor and sporting goods retailer, faced the challenge of providing instant, accurate answers to complex technical questions about its products. Shoppers were often confused about sizing, compatibility, and performance, leading to abandoned carts and lost sales to competitors. Their existing resources and chatbots were insufficient, so they partnered with alby to implement its AI shopping assistant directly on product pages.

The solution from alby provided shoppers with instant, expert guidance through an intuitive interface with guided prompts. This allowed customers to get their specific questions answered without leaving a product page, creating a frictionless buying experience. The implementation drove significant results for evo, including $3 million in incremental annual revenue, an 85% customer satisfaction rate, and a doubling of conversion rates for shoppers who interacted with the alby agent.

evo