Case Study: Cowan Restoration achieves rapid multi-location onboarding with Albiware

Cowan Restoration - Customer Case Study

Cowan Restoration, Australia's largest privately owned restoration company, faced significant operational challenges due to their outdated, custom-built software, Ops Manager. After 15 years of development and maintenance by a team of three full-time developers, the system had become slow and difficult to use, leading to a loss of visibility, declining KPIs, and reduced customer satisfaction. This lack of clarity was hindering their ability to make informed decisions and maintain their aggressive growth, prompting them to seek a new solution from the vendor Albi and its product, Albiware.

Albi implemented a rapid, record-breaking onboarding process for the client's 23 offices. Their solution involved an intensive, week-long training plan in Australia that successfully onboarded over 200 employees through role-specific sessions. The Albi team, including key personnel like Margarita, Shamoil, and Alex, also managed a complex data migration from the legacy system. The go-live was remarkably smooth with no major issues, transforming how the company operates. Consequently, major Australian insurers have already approved reports generated by Albi, validating the solution's success in the market.

Cowan Restoration

Ben Smart

State Manager