Case Study: CSI Pharmacy streamlines home care nursing operations with AlayaCare

Successfully rolling out new software to support fleet of home care nurses

CSI Pharmacy, a U.S. specialty pharmacy serving patients in 37 states, needed a more robust way to support its growing home infusion nursing operations. As demand surged during the pandemic, its paper-based processes and legacy systems made scheduling, billing, and document review inefficient and risky for errors. CSI Pharmacy turned to AlayaCare for a customizable home care software platform with integrated scheduling and documentation capabilities.

AlayaCare implemented its platform in stages starting in September 2020, with one-on-one nurse training, regional rollouts, and hands-on support to tailor workflows for payroll, mileage, and clinical notes. The result was a smoother transition and early adoption by about 60 nurses by January, with improved task completion visibility, color-coded scheduling, and less manual work. CSI Pharmacy said AlayaCare’s flexibility positioned it to further integrate with EMR systems and streamline patient onboarding in the future.

CSI Pharmacy

Conner Nelson

Director of Clinical Systems