Case Study: Integracare improves care coordination and customer service with AlayaCare

Integracare - Customer Case Study

Integracare, a home care provider led by VP of Care Operations Lisa Sundarsingh, needed a better way to manage growing volumes of client, employee, schedule, billing, and clinical information. Their previous system was inefficient, hard to navigate, and couldn’t support the company’s growth, making it difficult to access the right information in one place.

By switching to AlayaCare’s cloud-based home care software, Integracare gained a unified platform with real-time access to client, family, medication, scheduling, billing, and care notes data. With AlayaCare, the team improved responsiveness, coordination, reporting, and customer satisfaction, while also better supporting payroll and billing workflows and scaling without additional technology investment.

Integracare

Lisa Sundarsingh

Vice President of Care Operations