Case Study: Bellwoods Centres Improves Care Coordination and Cuts Payroll Time with AlayaCare

Bellwoods Centres for Community Living

Bellwoods Centres for Community Living, a Toronto-based provider of client-directed support services, transitional programs, independent living education, respite, and supportive housing, needed a better way to coordinate care as it grew. Before implementing AlayaCare’s software, staff were juggling multiple disconnected systems and manual processes, which created duplicate data entry, scheduling headaches, payroll delays, and gaps in information for frontline workers.

Bellwoods implemented AlayaCare’s cloud-based care management platform to centralize information, improve communication, and streamline scheduling and payroll. With AlayaCare, personal support workers could access up-to-date client information before visits, schedulers could match caregivers more effectively, and payroll processing time dropped from one day per week to about three hours—a savings of more than 60%.

Bellwoods Centres

Susan Andrew

Vice President, Client Services