Case Study: CNA Insurance builds agentic AI governance with Alation

CNA modernizes 8 BI tools and launches agentic governance with Alation

CNA Insurance, a major US commercial property and casualty insurer, faced a significant trust problem with its data, where employees built their own unofficial sources of truth due to inconsistencies in reporting and governance. This challenge was a major obstacle to their enterprise AI strategy. To address this, CNA partnered with vendor Alation to implement its data catalog and governance capabilities as a foundational step for their AI rollout.

The solution implemented by Alation provided a centralized cockpit for data stewards, converging lineage, quality signals, and metadata. This enabled CNA to begin shifting from human-led processes to agentic data governance, where AI agents assist with and eventually drive stewardship, compliance, and data quality monitoring. While specific metrics are not provided, the results include a dramatically accelerated prototyping pace—reducing work that used to take months to a matter of days—and the establishment of a trusted, AI-ready data platform to support future initiatives in underwriting and claims.

CNA