Case Study: Eastern Wake EMS streamlines scheduling and saves time with Aladtec

Eastern Wake EMS - Customer Case Study

Eastern Wake EMS, a merged EMS agency in North Carolina, faced a significant challenge with its outdated and labor-intensive scheduling process. Relying on emailed availability and Excel spreadsheets was tedious, error-prone, and failed to provide real-time schedule access. They needed a web-based system for multiple users that could support their complex, custom 24-hour shift rotations. The agency selected the Aladtec online scheduling system to address these needs.

Implementing Aladtec provided a streamlined solution that was quick to train staff on and easy to integrate. The system automated availability submission, shift trades, and time-off requests, saving administrators over four hours per scheduling cycle. It also included specialized features like enforcing a 36-hour consecutive work limit. For both members and administrators, the ability to manage scheduling from anywhere greatly improved productivity and made the entire process more equitable and efficient.

Eastern Wake EMS

Eddie Ross

Operations Chief