Case Study: Technology Credit Union improves borrower payments and cash flow with Alacriti Orbipay EBPP

Tech CU Leverages Orbipay EBPP to Improve the Borrower Experience

Technology Credit Union (Tech CU) needed a new loan payment solution because their existing platform lacked integration with online banking and did not offer modern payment options like cards or recurring payments. This was hindering their ability to provide a seamless and convenient experience for their growing member base. To address this, they partnered with Alacriti to implement its Orbipay EBPP service.

Alacriti's Orbipay EBPP solution provided Tech CU with a flexible, integrated platform that enabled a wide range of payment methods, including ACH, debit/credit cards, and guest payments. The implementation led to a dramatic increase in digital transactions, from 800 to over 4,000 per month, and reduced manual processing of paper checks. This improved cash flow, reduced delinquencies, and allowed staff to be redeployed to other initiatives, significantly enhancing the member experience.

Technology Credit Union