Case Study: a major Midwest health insurance company achieves 96% ePayment adoption with Alacriti Orbipay EBPP

Major Midwest Health Insurer Processes 85% of Payments with Alacriti

A major midwest health insurance company faced inefficiencies due to a legacy billing system characterized by manual processes, platform unreliability, and a lack of modern payment options. This created operational friction for their team and a poor experience for members across their group, individual, and self-funded segments. To address this, they partnered with Alacriti to implement its Orbipay EBPP solution.

By implementing Alacriti's flexible, cloud-native platform, the insurer transformed its billing operations. The solution enabled features like autopay, one-time digital payments, and automated refunds. The measurable results were significant, including a 96% electronic payment rate for groups receiving eBills, over 2 million annual autopay transactions, and a 56% increase in one-time digital payments. Alacriti's solution drastically reduced manual reconciliation time and drove high digital adoption across all member segments.