Case Study: a major health insurer streamlines payments and reduces PCI scope with Alacriti Orbipay EBPP

Major Health Insurer Modernizes Payments with Orbipay EBPP

A major health insurer faced the challenge of outdated and inefficient payment processes, relying heavily on manual check handling with no autopay or card payment options. They sought to modernize their systems, streamline refunds, and reduce manual work while also needing to minimize their PCI DSS compliance scope. To address this, they partnered with Alacriti and implemented its Orbipay EBPP solution.

Alacriti's solution automated and streamlined the insurer's payment processes, introducing autopay and card payments. This resulted in significant labor and financial efficiency gains, including a substantial reduction in call and check volumes. The implementation successfully processed over 100,000 digital payments per month, valued at approximately $22 million. The insurer reported a much-improved customer experience and continued to value Alacriti's responsive support and expertise.