Case Study: IH Mississippi Valley Credit Union reduces loan payment operating costs with Alacriti Orbipay EBPP

IHMVCU Decreased Loan Payment Operating Costs by 25%

IH Mississippi Valley Credit Union (IHMVCU) faced challenges with an outdated loan payment system that lacked core connectivity and caused numerous exceptions and inefficiencies, hampering its growth goals. Seeking a modern, scalable solution, the credit union partnered with Alacriti to implement its Orbipay EBPP loan payment platform.

The solution from Alacriti provided deep core integration, robust data validation, and a flexible, open architecture. This resulted in a 25% decrease in operational costs for loan payment processing and slashed exception handling time from 6 hours a week to just 30 minutes. The implementation by Alacriti significantly improved operational efficiency and delivered a streamlined, user-friendly payment experience for IHMVCU's members.

IH Mississippi Valley Credit Union

Rory Madden

Director of Digital Banking