Case Study: Horizon Credit Union cuts payments acceptance costs with Alacriti’s Orbipay EBPP

How Horizon Credit Union Cut Payments Acceptance Costs and Streamlined Operations with Orbipay EBPP

Horizon Credit Union, a member-owned financial institution, faced high operational costs and inefficiency due to its limited payment options. Without an online solution, a large volume of payments were made via paper checks and phone calls to a single collections employee, costing the credit union approximately $100,000 annually in hard costs. They sought a solution from vendor Alacriti to streamline operations and reduce expenses.

Alacriti implemented its Orbipay EBPP solution, which provided members and indirect customers with a convenient, 24/7 online portal for making payments. This drastically reduced call volume and paper check processing. The solution eliminated the credit union's previous significant expense and transformed its payments program into an income producer, generating a monthly credit through revenue sharing.

Horizon Credit Union

Kathy Conway

Director of Payment Processing