Case Study: Greater Nevada Credit Union Achieves 431% Growth in Loan Payments with Alacriti's Orbipay EBPP

GNCU Achieves 431% Growth in Loan Payments With Innovative Payment Solution

Greater Nevada Credit Union (GNCU) was facing a high volume of calls to its contact center, averaging 600-900 per month, as members had no self-service option to pay loans from external financial institutions. This created a poor member experience and placed a significant burden on staff. To address this challenge, GNCU partnered with Alacriti to implement its Orbipay EBPP solution.

By implementing Alacriti's solution, GNCU provided members with modern self-service payment channels, including guest web, enrolled web, and text-to-pay options. This resulted in a dramatic reduction in call volume to approximately 140 calls per month. Furthermore, Alacriti enabled GNCU to achieve a 431% growth in loan payment volume and a 535% growth in loan payment value over two years, significantly enhancing member satisfaction and operational efficiency.

Greater Nevada Credit Union

Boden Dullanty

Digital Solutions Analyst