Case Study: Florida Credit Union achieves real-time loan payment integration with Alacriti's Orbipay EBPP

Florida Credit Union Chooses Payments Platform with Real-Time Core Integration

Florida Credit Union, a leading credit union in North and Central Florida, was experiencing friction in its member payment experience. Their previous system required multiple logins for different loan types and payments took a day or two to post to the core, which increased call center volume. Seeking a streamlined, real-time solution, they partnered with Alacriti to implement the Orbipay EBPP payments platform.

Alacriti's solution provided real-time core integration, ensuring payments post instantly and member data is updated immediately. The platform also integrated with the credit union's digital banking for a single sign-on experience. This resulted in a simplified user experience for members and a significant increase in business; total payment volume grew by over 20% following the implementation, with Florida Credit Union praising Alacriti's support and customizability.

Florida Credit Union

Matthew Teoli

VP Digital Channels