Case Study: Stonegate Mortgage boosts bill payment adoption with Alacriti OrbiPay

Alacriti & Elite help Stonegate Mortgage Increase Bill Payment Adoption Rates by 385%

Stonegate Mortgage, a major U.S. mortgage lender, faced a challenge with its limited online bill payment service. Their previous quick-pay solution only allowed for basic one-time payments and lacked integration with their customer portal, which diminished the user experience. To provide a superior and comprehensive electronic bill payment service, Stonegate partnered with vendor Alacriti to implement its OrbiPay solution.

Alacriti’s OrbiPay solution provided a seamless, integrated payment portal with features like recurring payments, autopay, and a customer service interface. This implementation led to a dramatic 385% increase in bill payment adoption. The number of online payment transactions grew from 4,500 to over 22,000, and payment volumes increased from $6 million to over $30 million, significantly improving customer satisfaction and operational efficiency for Stonegate Mortgage.

Stonegate Mortgage