Case Study: UMB Bank increases revenue and builds client trust with Alacriti's Orbipay EBPP solution

Alacriti EBPP Solution Enables UMB Bank to Increase Revenue and Build Client Trust

UMB Bank, a diversified financial services company, sought to increase revenue and improve client retention by offering a modern electronic bill presentment and payment (EBPP) solution. Their existing home-grown system was costly and unable to scale to meet the complex needs of their corporate clients. To address this challenge, they partnered with vendor Alacriti.

Alacriti implemented its Orbipay EBPP solution, providing UMB's clients with multi-channel payment collection capabilities. The results included a reduction in clients' days-sales-outstanding and operational costs, while UMB itself gained new clients and generated new revenue streams. Alacriti's solution now processes 90,000 transactions and $27 million in payments monthly for the bank, significantly increasing customer satisfaction.

UMB Bank