Case Study: a leading consulting firm achieves 50% faster data retrieval with Akveo’s Factory Copilot AI chatbot

a major consulting firm cuts data retrieval time by 50% with Akveo

The customer, one of the largest consulting firms, faced significant bottlenecks in its manufacturing operations due to fragmented data across multiple systems, which created a high dependency on IT for data retrieval. To address this challenge, they partnered with Akveo to integrate an AI-powered chatbot, Factory Copilot, into their proprietary Factory Intelligence Platform, enabling natural language queries for operators.

Akveo developed the solution using Azure OpenAI's GPT-4 and a microservice architecture, allowing the chatbot to simultaneously query SQL databases, PDFs, REST APIs, and SAP systems. This provided real-time access to KPIs, production orders, and machine data. The implementation by Akveo resulted in a 50% faster data retrieval time for operators, eliminating manual dashboard navigation and IT ticket dependencies while ensuring enterprise-grade security.