Case Study: ING Group achieves a unified digital workplace and streamlined onboarding with Akumina

On the Journey Toward a True Digital Workplace

ING Group, a global bank with 70,000+ employees serving some 38.4 million customers, faced a fractured internal landscape of nearly 500 one-off intranet sites that prevented a unified, branded employee experience. To address this, ING Group partnered with Akumina, using the Akumina platform to power the One Intranet digital workplace built on Microsoft SharePoint and integrated with the third-party tools employees need.

Akumina delivered a unified, people-centric digital workplace that started with a focused use case—onboarding in the Netherlands—using location- and persona-based content to streamline new-hire journeys. The One Intranet reduced siloed communication, improved relevance and personalization, and drove measurable impact (including a reported 30% increase in managers’ sense of enablement), giving ING Group a single platform to reach employees and steadily improve engagement.

ING Group

Joris Kok

Product Owner