Case Study: Big Lots improves employee engagement and store associate access to information with Akumina

Big Lots boosts employee engagement with Akumina

Big Lots, a major retailer, faced significant challenges with outdated and inefficient communication methods that relied heavily on email, spreadsheets, and phone calls. This led to disconnected processes, low engagement among field workers, and a lack of real-time information for customer service. To empower its associates and improve organization-wide communication, Big Lots partnered with Akumina to implement a new digital solution.

Akumina built an employee digital hub that delivers a personalized and connected experience for all Big Lots employees. This solution provides real-time access to product information, assisted selling applications, and an online scheduling system from any device. The implementation significantly increased employee motivation and engagement by giving floor associates access to corporate analytics and sales reporting, thereby enriching the customer experience and streamlining internal processes.

Big Lots