Case Study: Big Brothers Big Sisters of America achieves streamlined knowledge management and seamless communication with Akumina

Big Brothers Big Sisters of America - Customer Case Study

Big Brothers Big Sisters of America, a 115‑year‑old national nonprofit with 250 affiliates across all 50 states, faced an antiquated intranet with poor search, insufficient document security, and fragmented communications. To modernize knowledge management and streamline internal collaboration, the organization adopted Akumina’s employee experience platform (Akumina EXP) as its intranet and content management solution.

Akumina implemented a scalable intranet that connects to Microsoft tools and added single sign‑on, improved search and filtering, a searchable directory, and document protections — all managed day‑to‑day by a three‑person marketing communications team. The deployment delivered immediate, measurable benefits: faster content discovery, better cross‑office communication, easier site maintenance (moving from building to maintaining), and a platform for personalization and future enhancements, demonstrating Akumina’s positive impact on operational efficiency.

Big Brothers Big Sisters of America