Case Study: Hospital for Special Surgery improves patient engagement and surgical outcomes with AKQA’s MyHSS app

Hospital for Special Surgery improves patient engagement with AKQA

AKQA partnered with Hospital for Special Surgery (HSS), a top-ranked orthopaedic hospital, which sought to extend its world-class care beyond the hospital walls. Their challenge was to streamline patient access to information and providers while encouraging active participation in surgical preparation and recovery.

The solution was the MyHSS app, designed and developed by AKQA. Built on the Epic MyChart platform, it centralized tasks and communication and featured My CareGuide for personalized surgery content. AKQA's work resulted in increased patient engagement with the guide, leading to patients feeling more connected and achieving better overall surgical outcomes.

Hospital for Special Surgery (HSS)