Case Study: Verizon Achieves 7.5× Commerce Throughput on Half the Hardware with Akka

Verizon handles 7.5x more orders on half the hardware with Akka

Verizon, a Tier-1 telecommunications company, faced significant challenges with its decade-old Oracle commerce platform. The system could not scale for peak events like iPhone launches, requiring a costly six-month parallel rebuild each year. New features took an average of two months to ship, builds ran overnight, and the platform's 1,600 orders-per-minute capacity was insufficient. Verizon needed a more scalable and efficient solution to support multi-channel, AI-driven commerce.

Verizon implemented the Akka Agentic AI Platform to replace its legacy system. The results were dramatic: order throughput increased 7.5 times to 12,000 orders per minute on half the hardware, while response times dropped from 6 seconds to 2.4. This allowed Akka to absorb peak events without the need for a parallel site. Total cost of ownership fell by 50%, and the business saw a 235% increase in sales and a 197% improvement in conversion rates.

Verizon