Case Study: MrCall achieves real-time, scalable AI call center performance with Akka

Mrcall handles 1000s of AI-driven VoIP calls 24/7 with Akka

MrCall, a cloud-based AI-powered call center solution, faced the challenge of building a sophisticated system capable of handling thousands of simultaneous VoIP calls with low latency. Their two-person development team needed a Java-based solution that could scale reliably and manage complex concurrent interactions without adding complexity. They turned to the vendor Akka to address these development goals.

Using Akka, the small team was able to abstract away the complexity of building a distributed backend system, allowing them to focus solely on their business logic. The solution provided by Akka delivered the required low latency for real-time AI voice responses and effortless scalability to handle rapidly growing call volumes. As a result, MrCall built an enterprise-class application that seamlessly serves hundreds of customers and handles thousands of concurrent instances with no lag, all achieved by just two engineers.

Mrcall