Case Study: RHM boosts customer engagement with Akixi Insights

Rhm Introduces Customers to the Power Of Business Insights

RHM Telecommunications, a UK-based provider of Gamma Horizon telephony systems, was looking for a way to increase adoption of business analytics among its customer base, as only 8% of its accounts had such tools enabled. The company wanted to demonstrate the value of these insights to its customers to drive engagement and uptake.

The vendor, Akixi, provided its new Akixi Insights solution, which included a 60-day free trial and a tailored Smart Insights Report after 30 days. RHM used this to easily provision new accounts and demonstrate clear ROI to its customers. The setup was highly efficient, taking only 60-70 seconds per account. As a result of this initiative, RHM anticipates retaining at least 30% of the newly activated accounts.

RHM

Nick Hunt

Technical Manager