Case Study: Gleadless Medical Centre improves call handling with Akixi

Medical Centre Maximises Nhs Resources With Akixi

Gleadless Medical Centre, a medical centre serving patients in Sheffield, faced a challenge with patient call wait times. Their existing phone system could not provide the data needed to understand calling patterns, which was an issue highlighted in NHS surveys. To address this, their telecoms provider recommended the Akixi hosted call management and contact centre reporting service.

By implementing Akixi, the centre gained real-time call tracking and comprehensive reporting. This allowed them to analyze calling patterns and develop strategies to manage calls more effectively. As a result, they achieved their goal of ensuring no caller waits more than three minutes without needing to hire additional staff. Akixi enabled the medical centre to use its existing resources more efficiently, meeting patient needs while managing costs.

Gleadless Medical Centre

Stella Crookes

Business Manager